Pricing & Plans

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Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Want to know more?

Still not sure about which plan works for you? Check out the full plan breakdown

Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Starter

Best for smaller teams

$49

Per Person/Month

  • 100+ Blocks
  • Free Typography
  • Fully Adjustable
  • Figma & Sketch
  • Support Team

Want to know more?

Still not sure about which plan works for you? Check out the full plan breakdown

Time tracking & productivity metrics trusted by 112,000+ businesses

 
500k+

Active users

21M+

Total hours tracked

4M+

Tasks completed

300k+

Payments

  • Standard
    $29 / User / Month
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  • Whatsapp
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  • Branding Customization
  • Multi Lingual Support
  • Standard
    $29 / User / Month
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  • Professional
    $59 / User / Month
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  • Ultimate
    $99 / User / Month
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  • Enterprise
    $149/ User / Month
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Standard
$29 / User / Month
Professional
$59 / User / Month
Ultimate
$99 / User / Month
Enterprise
$149/ User / Month

Conversation Management

Email
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Whatsapp
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Instagram
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Facebook Messenger
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Features

Team Inbox
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Merge & Split Conversations
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Scheduled Conversations
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Features

Branding Customization
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Multi Lingual Support
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Standard
$29 / User / Month
Professional
$59 / User / Month
Ultimate
$99 / User / Month
Enterprise
$149/ User / Month

Conversation Management

Email
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Whatsapp
This is the tooltip text
Instagram
This is the tooltip text
Facebook Messenger
This is the tooltip text

Features

Team Inbox
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Merge & Split Conversations
This is the tooltip text
Scheduled Conversations
This is the tooltip text

Features

Branding Customization
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Multi Lingual Support
This is the tooltip text

Conversation Management

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FAQs About Customer Support

Proactive incident communication with a status page ensures transparency by keeping users informed about outages, maintenance, or disruptions in real time. A well-managed status page reduces support inquiries by providing clear updates on the issue, impact, and resolution progress. Automating notifications via email, SMS, or integrations with platforms like Slack keeps stakeholders updated efficiently. Best practices include using simple, non-technical language, providing estimated resolution times, and updating regularly until the issue is resolved. This approach builds trust, enhances user experience, and minimizes frustration during incidents.

Measuring customer satisfaction involves gathering feedback through surveys (CSAT, NPS, CES), monitoring online reviews, and analyzing customer interactions. CSAT (Customer Satisfaction Score) measures immediate satisfaction with a product or service, while NPS (Net Promoter Score) assesses long-term loyalty. CES (Customer Effort Score) evaluates ease of interaction. Businesses can also track support ticket trends, response times, and sentiment analysis from social media or chat interactions. Regularly reviewing and acting on this feedback helps improve customer experience, build loyalty, and drive business growth.

Asset management for an IT service desk involves tracking and managing hardware, software, and other IT resources throughout their lifecycle to ensure efficiency, compliance, and cost control. A centralized asset management system helps IT teams monitor asset inventory, usage, maintenance schedules, and license expirations, reducing downtime and optimizing resource allocation. Integration with IT service management (ITSM) tools allows for streamlined issue resolution by linking assets to incidents and change requests. Effective asset management enhances security, minimizes risks, and improves decision-making for IT investments.

Proactive incident communication with a status page helps organizations keep users informed about service disruptions, outages, or maintenance in real time, reducing confusion and support requests. A well-maintained status page provides clear updates on the issue, expected resolution time, and progress, using simple, non-technical language. Automated notifications via email, SMS, or integrations like Slack ensure stakeholders stay updated. Regular updates and transparency build trust, enhance user experience, and minimize frustration, ultimately improving incident management and customer satisfaction.

Measuring customer satisfaction involves collecting feedback through methods like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) to gauge overall experience, loyalty, and ease of interaction. Businesses also analyze support tickets, response times, social media sentiment, and online reviews to assess customer sentiment. Regular monitoring and acting on feedback help improve service quality, enhance customer experience, and drive business growth by addressing pain points and increasing retention.