Pricing & Plans
Choose the right plan for your business needs. Get started with a 14 days free trial. No Credit card required.
Free 14 days trail | No credit card required | Cancel anytime
Choose the right plan for your business needs. Get started with a 14 days free trial. No Credit card required.
Free 14 days trail | No credit card required | Cancel anytime
Best for smaller teams
Best for smaller teams
Best for smaller teams
Best for smaller teams
Still not sure about which plan works for you? Check out the full plan breakdown
Best for smaller teams
Best for smaller teams
Best for smaller teams
Best for smaller teams
Still not sure about which plan works for you? Check out the full plan breakdown
Active users
Total hours tracked
Tasks completed
Payments
Standard
$29 / User / Month |
Professional
$59 / User / Month |
Ultimate
$99 / User / Month |
Enterprise
$149/ User / Month | |
Conversation Management | ||||
– | – | |||
Facebook Messenger | – | – | ||
Features | ||||
Team Inbox | ||||
Merge & Split Conversations | – | – | ||
Scheduled Conversations | – | – | ||
Features | ||||
Branding Customization | – | |||
Multi Lingual Support | – |
Standard
$29 / User / Month |
Professional
$59 / User / Month |
Ultimate
$99 / User / Month |
Enterprise
$149/ User / Month | |
Conversation Management | ||||
---|---|---|---|---|
– | – | |||
Facebook Messenger | – | – | ||
Features | ||||
Team Inbox | ||||
Merge & Split Conversations | – | – | ||
Scheduled Conversations | – | – | ||
Features | ||||
Branding Customization | – | |||
Multi Lingual Support | – |
Proactive incident communication with a status page ensures transparency by keeping users informed about outages, maintenance, or disruptions in real time. A well-managed status page reduces support inquiries by providing clear updates on the issue, impact, and resolution progress. Automating notifications via email, SMS, or integrations with platforms like Slack keeps stakeholders updated efficiently. Best practices include using simple, non-technical language, providing estimated resolution times, and updating regularly until the issue is resolved. This approach builds trust, enhances user experience, and minimizes frustration during incidents.
Measuring customer satisfaction involves gathering feedback through surveys (CSAT, NPS, CES), monitoring online reviews, and analyzing customer interactions. CSAT (Customer Satisfaction Score) measures immediate satisfaction with a product or service, while NPS (Net Promoter Score) assesses long-term loyalty. CES (Customer Effort Score) evaluates ease of interaction. Businesses can also track support ticket trends, response times, and sentiment analysis from social media or chat interactions. Regularly reviewing and acting on this feedback helps improve customer experience, build loyalty, and drive business growth.